Intensive customer loyalty is a priority for TDM Systems because, after all, both sides benefit from long-term business partnerships. But the phase before the contract is signed is also immensely important. The Pre-Sales department not only plays an important role in attracting new customers and preparing the projects, it is also an important interface between the needs of the manufacturing companies market on the one hand, and the product development, marketing and sales on the other.
Reason enough for TDM Systems to further intensify its commitment to pre-sales. With Matthias Gröger, a new Pre-Sales Manager has now been appointed who, together with his team, wants to raise the central "pre-sales" interface to a new level – with relevant expertise, years of experience and an extraordinary amount of inspiration from his own successes as a TDM user in a medium-sized company.
Three questions for Matthias Gröger
Mr. Gröger, which aspect of your expertise is most beneficial here?
Since I come from a practical background, I know the customer and therefore the user side from my own experience. In addition to my apprenticeship as a cutting machine operator at a mechanical engineering company, I have always enjoyed programming. This is how I ended up starting there as an NC programmer in the milling and turning area. When we were looking for a tool management solution, I was involved in the selection process from the very beginning, and then also planned, implemented, and managed the TDM project for four years.
In short: I know the situation and challenges of our customers very well. I now bring this experience and practical expertise as a user to TDM Systems. And, of course, potential customers and customers will benefit as well. Ultimately, the goal is for companies to become more digital, more efficient, and more successful.
What is so exciting for you about your work?
What is most exciting is the range of our potential customers and customers. We are on the move in a wide variety of industries where machining takes place. And each company is different from the next. Other products, processes and individual peculiarities and procedures, often grown over the years. However, because TDM is scalable and highly integrable, we can always provide a satisfactory solution. We also closely examine customer-specific adaptations, which are then implemented by our Customer Development department. On the one hand, our major customers need a solution that works across sites and countries and can connect new plants quickly and easily. On the other hand, we also have medium-sized companies that have completely different requirements. We can provide both – large customers and medium-sized companies – with optimal advice and help them find the right solution. Our software offers this range of possibilities.
How do you convince companies to digitalize their tool management with TDM?
Since I know both the needs and challenges of manufacturing companies, I can advise quite well on these points and point out solutions. I know the situation of working without a tool management system. But I also know what it means to implement a TDM system. The big advantage is that I also know how to benefit from TDM, how to work with it effectively and how to expand the application step by step, all from my own experience.
In the meantime, many manufacturing companies also know that they will not be able to master their current and future challenges without a digitization concept. Let's think about the shortage of skilled workers, for example. A tool management system is the ideal basis for securing essential expertise in the company and making it available wherever it is needed. Central data management, in turn, saves costs in many areas, and processes improve enormously. In short: There are many ideas and approaches on how digital tool management can increase efficiency. Therefore, I am looking forward to many new encounters, conversations, and consultations.
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